Tunde Ashekun

My job is to provide administrative and operational support to the Learning and Development lead. Which includes smooth cordination of training programmes from vendor selection, training execution and record keeping while following the company’s talent development goals

• Training Coordination • Scheduling and organizing in house and external training programmes for members of the staff. • Prepare training materials, presentations, and resources where necessary to effect a successful training session. • Liaising with trainers, facilitators, and vendors to confirm logistics. • Tracking attendance and completion of training sessions.
• Employee Support • Responding to staff enquires on training and development opportunities. • Supporting induction/orientation programmes for new employees. • Collecting and analyzing feedback from participants about training to improve future training sessions.
• Ensuring compliance with internal training policies and external accreditation requirements from Industrial Training Funds.

Managed comprehensive quality assurance protocols for FAN products, ensuring compliance with company standards and contributing to product integrity and operational efficiency.

• Executed rigorous sample collection and preservation protocols, enhancing data accuracy and compliance with predetermined schedules.
• Conducted bi-hourly and daily quality tests on FAN products, meticulously cumulating results to verify adherence to company-accepted standards and identify deviations.
• Implemented corrective actions and process adjustments for products failing quality standards, proactively preventing non-compliant output.
• Initiated and enforced production stoppage measures when persistent errors were identified, effectively safeguarding product quality and minimizing operational risks.
• Maintained comprehensive daily records of all product test results, providing critical data for quality control analysis and continuous improvement initiatives.

Provided comprehensive customer support and strategic advice, focusing on issue resolution and service improvement to enhance client satisfaction.

• Consistently achieved over 90% of weekly and monthly customer satisfaction and service targets, significantly contributing to organizational objectives.
• Analyzed customer issues and caller trends to identify key improvement areas, implementing proactive corrections that enhanced service delivery.
• Spearheaded the digitalization of customer and client contract files, improving record-keeping efficiency and accessibility.
• Efficiently responded to a high volume of customer inquiries across multiple channels, maintaining a positive attitude and focus on customer satisfaction.
• Resolved errors encountered during the digitalization process, providing timely solutions that maintained data integrity and operational flow.

Managed diverse customer inquiries and complaints across multiple channels, providing technical support and collaborating cross-functionally to enhance service delivery.

• Achieved a consistent 98% customer satisfaction rate through effective communication and advanced problem-solving skills.
• Managed a high volume of customer inquiries and complaints across diverse channels (email, phone, chat), ensuring timely and accurate resolutions.
• Provided comprehensive technical support and troubleshooting, effectively resolving complex customer issues and enhancing user experience.
• Utilized customer support software to meticulously create and manage support tickets, streamlining issue tracking and resolution processes.
• Collaborated cross-functionally with other departments to expedite complex issue resolution, directly improving overall customer satisfaction and operational efficiency.

Participated in WALK4PH 2019 to raise awareness of Pulmonary Hypertension.

• Contributed to raising awareness for Pulmonary Hypertension through active participation in WALK4PH 2019.